Terms of Service

Effective Date: 23 April 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between LOKESH KUMAR, having its address at Unit 504, 5th Floor, Maker Chambers VI, 222 Jamnalal Bajaj Marg, Nariman Point, Mumbai, Maharashtra 400021, India (“LOKESH KUMAR”, “we”, “us”, or “our”), and any individual or entity accessing or using our website flilkonsal.pro, engaging our consulting services, or otherwise interacting with us (“Client”, “you”, or “your”).

By accessing our website, requesting a proposal, entering into an engagement, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws in India. If you do not agree to these Terms, you must not use our website or services.

These Terms apply to our consulting business, including Business Strategy Consulting, Market Entry Advisory, Operations Improvement Consulting, Financial Planning Advisory, HR and Organizational Development Consulting, and Digital Transformation Consulting, as may be offered from time to time.

2. Scope of Services

LOKESH KUMAR provides professional consulting services on a project, retainer, advisory, or other agreed basis. The exact scope, deliverables, timelines, assumptions, exclusions, and fees for any engagement shall be set out in a proposal, statement of work, engagement letter, email confirmation, invoice, or other written agreement accepted by both parties (“Engagement Document”).

• Business Strategy Consulting: strategic planning, business model assessment, growth planning, and competitive analysis.
• Market Entry Advisory: market research, entry strategy, localization considerations, and go-to-market planning.
• Operations Improvement Consulting: process review, efficiency enhancement, workflow optimization, and operational diagnostics.
• Financial Planning Advisory: budgeting support, financial analysis, forecasting, and planning recommendations.
• HR and Organizational Development Consulting: organizational design, talent strategy, performance frameworks, and change support.
• Digital Transformation Consulting: technology adoption advisory, digital process improvement, and transformation planning.

Unless expressly agreed in writing, our services are advisory in nature and do not include legal, tax, audit, investment, brokerage, or regulated financial services. You are solely responsible for obtaining independent professional advice where required.

3. User Obligations and Responsibilities

You agree to:

• provide accurate, complete, and current information necessary for us to perform the services;
• cooperate in good faith and respond promptly to requests for information, approvals, and feedback;
• ensure that any materials, data, documents, or instructions you provide do not infringe third-party rights or violate applicable law;
• maintain the confidentiality and security of any credentials, access details, or account information shared with you;
• use our website and services only for lawful purposes and in compliance with applicable laws in India;
• not misuse, reverse engineer, copy, distribute, or exploit our deliverables except as permitted under the applicable Engagement Document;
• not make any false, misleading, defamatory, or unlawful statements about us or our services.

You acknowledge that our recommendations may depend on information supplied by you. We are not responsible for delays, errors, or adverse outcomes arising from incomplete, inaccurate, or late information provided by you.

4. Payment Terms and Conditions

Fees, billing milestones, taxes, and payment schedules shall be specified in the relevant Engagement Document or invoice. Unless otherwise agreed in writing:

• all fees are payable in Indian Rupees (INR);
• invoices are due within the period stated on the invoice, or if unstated, within seven (7) days of issuance;
• applicable taxes, including Goods and Services Tax (GST), shall be charged in accordance with Indian law, where applicable;
• any bank charges, remittance fees, or currency conversion charges shall be borne by you;
• we may suspend work if any undisputed payment remains overdue;
• late payments may attract interest at the maximum rate permitted under applicable law, from the due date until payment is received in full.

Unless expressly stated otherwise, all fees are non-cancellable once work has commenced and are payable regardless of your internal approvals, budget changes, or changes in business circumstances.

5. Cancellation and Refund Policy

Either party may cancel an engagement in accordance with the notice period, termination rights, and conditions set out in the applicable Engagement Document. If no specific cancellation terms are agreed, the following shall apply:

• you may cancel by providing written notice to us;
• you remain liable for all fees for work performed, expenses incurred, and committed third-party costs up to the effective date of cancellation;
• advance payments or retainers are generally non-refundable to the extent they relate to time reserved, work already performed, or deliverables already prepared;
• where a refund is expressly agreed in writing, any refund shall be processed after deducting completed work, administrative costs, and any non-recoverable expenses;
• we may cancel or suspend services if you materially breach these Terms, fail to cooperate, provide unlawful instructions, or fail to make timely payment.

Because our services are primarily advisory and customized, refunds are not available merely because you are dissatisfied with business outcomes, market conditions, or decisions taken by you or third parties.

6. Liability Limitations

To the maximum extent permitted by applicable law, LOKESH KUMAR shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, or business interruption, arising out of or in connection with the services or these Terms, whether in contract, tort, negligence, strict liability, or otherwise.

Our total aggregate liability for any claim arising out of or relating to the services or these Terms shall not exceed the total fees actually paid by you to LOKESH KUMAR for the specific service giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim, or such other amount as may be mandatorily required under applicable law.

We do not guarantee any specific business, financial, operational, regulatory, or market outcome. All decisions made based on our advice are your sole responsibility. You acknowledge that business consulting involves judgment, assumptions, and external factors beyond our control.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable Indian law, including liability for fraud, wilful misconduct, or any liability that may not lawfully be limited.

7. Intellectual Property Rights

All intellectual property rights in and to our website, methodologies, frameworks, templates, tools, processes, reports, presentations, analyses, know-how, and pre-existing materials remain the exclusive property of LOKESH KUMAR or its licensors.

Subject to full payment of all applicable fees, and unless otherwise stated in the Engagement Document, you are granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the final deliverables prepared specifically for you for your internal business purposes only.

You shall not:

• copy, reproduce, modify, distribute, publish, or create derivative works from our proprietary materials except as expressly permitted;
• remove or alter any copyright, trademark, or proprietary notices;
• use our materials to train competing products or services;
• claim ownership over our pre-existing intellectual property or methodologies.

Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation, subject to applicable law and confidentiality obligations where expressly agreed.

8. Data Protection and Privacy

We may collect, use, store, and process personal data and business information in connection with our website and services. Such processing shall be carried out in accordance with applicable Indian data protection and privacy laws, including the Information Technology Act, 2000, and the rules made thereunder, and any other applicable law in force from time to time.

By using our services, you consent to the collection and processing of information necessary to:

• provide consulting services and manage client relationships;
• communicate with you regarding projects, invoices, and support;
• maintain records for legal, regulatory, accounting, and audit purposes;
• improve our services, website performance, and internal operations;
• comply with legal obligations and enforce our rights.

You represent that any personal data or confidential information you share with us has been collected and disclosed lawfully and with appropriate consents where required. We will take reasonable technical and organizational measures to protect information in our possession, but no system is completely secure, and we cannot guarantee absolute security.

Where we engage third-party service providers for hosting, communications, analytics, or payment processing, such providers may process data on our behalf subject to their own terms and privacy practices.

9. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, strikes, labor disputes, government action, power failure, internet outage, cyber incidents, or failures of third-party systems or service providers.

In the event of force majeure, our obligations shall be suspended for the duration of the event and for a reasonable recovery period thereafter. We will make commercially reasonable efforts to resume performance as soon as practicable.

10. Changes to Terms

We may update, modify, or replace these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted on flilkonsal.pro with a revised effective date.

Your continued use of our website or services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our website and services.

11. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to any mandatory legal requirements, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to these Terms, our website, or our services.

Nothing in these Terms prevents either party from seeking interim, injunctive, or equitable relief from a court of competent jurisdiction where necessary to protect rights or confidential information.

12. Contact Information

If you have any questions, notices, complaints, or requests relating to these Terms or our services, you may contact LOKESH KUMAR at:

• Address: Unit 504, 5th Floor, Maker Chambers VI, 222 Jamnalal Bajaj Marg, Nariman Point, Mumbai, Maharashtra 400021, India
• Email: [email protected]
• Phone: +91 22 6748 3921
• Website: flilkonsal.pro

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

If any invalid or unenforceable provision can be modified to make it valid and enforceable while preserving its intent, it shall be deemed modified accordingly. The failure of either party to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Entire Agreement: These Terms, together with any applicable Engagement Document and any additional policies referenced herein, constitute the entire agreement between you and LOKESH KUMAR regarding the subject matter hereof and supersede prior or contemporaneous understandings to the extent permitted by law.